Terms of service

Welcome to Curious Packaging. By accessing our website and purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

 

1. General Information

  • Curious Packaging Ltd is a New Zealand based business.
  • We reserve the right to update or modify these terms at any time.

 

2. Products

  • We sell 100% recycled plastic courier/mail bags and related eco-friendly packaging products.
  • While we make every effort to display product details accurately, colours, sizes, or finishes may vary slightly due to manufacturing processes.
  • All eco-related claims are based on supplier certifications and industry standards available at the time of sale.

 

3. Pricing & Payment

  • All prices are listed in New Zealand Dollars (NZD) and include GST unless otherwise stated.
  • We currently accept Visa, Mastercard, PayPal and Shopify Payments
  • Prices and promotions may change without prior notice.

 

4. Returns, Refunds & Exchanges

  • To request a return, please contact us within 14 days of delivery with proof of purchase and photos of the issue. Please visit our returns policy page for more information.
  • Returns are not available for change of mind
  • We encourage customers to reuse or recycle packaging wherever possible.

 

5. Intellectual Property

  • All content on this website, including logos, product designs, images, and text, is the property of Curious Packaging Ltd.
  • You may not copy, reproduce, or use our content without prior written permission.

 

6. Limitation of Liability

  • Our liability is limited to the purchase price of the product.
  • We are not liable for indirect or consequential damages, including delays in delivery or third-party courier errors.

 

7. Privacy & Data

  • We collect personal information to process orders and improve your shopping experience.
  • By using our site, you consent to us collecting and using your data
  • Customers may unsubscribe from marketing communications at any time.

 

8. Environmental Responsibility

  • Our bags are made from 100% recycled plastic.
  • Recycling options may depend on your local facilities and you can find the link to soft plastics recycling here (ADD LINK). We encourage customers to reuse bags whenever possible.
  • We make every effort to ensure our environmental claims are accurate and transparent.